We value your business, which is why we make every effort to ensure a smooth delivery of your product while being transparent and available to all our customers throughout the shipping process. Every Jennifer Taylor Home product includes free shipping as a courtesy to our valued customers. All shipments are considered either small or large shipments.
Small Shipments
- Shipped via FedEx.
- Typically delivered within 5-7 business days.
- Lighter weight items (ottomans, dining chairs, footstools, chaise lounges, some benches).
- No delivery appointment required. Package will be left without appointment or signature required.
Large Shipments
- Shipped via LTL freight carriers (carriers who specialize in large, heavy shipments).
- Typically delivered within 1-3 weeks.
- Heavier items (sofas, beds, storage consoles).
- Delivery appointment required. Package requires an adult present to sign for delivery.
- Please note that scheduling a delayed delivery appointment may incur storage fees.
Delivery Upgrades
Room of Choice $79 Upgrade Option
- Delivery to a designated room of your choice (up to 2 staircases).
- Does not include assembly or trash disposal.
- Valid phone number required for carrier to schedule delivery date and time window.
- For locations above the 2nd floor, please contact us for a quote.
- Delivery personnel may offer to discard packaging; please ensure packaging is retained as it is required for all returns.
White Glove $179 Assembly Service Upgrade Option
- Delivery to a designated room of your choice (up to 2 staircases).
- Same-day assembly.
- Packaging disposal (Original Packaging should be retained for returns, so please conduct a full inspection before disposal).
- Valid phone number required for carrier to schedule delivery date and time window.
- For locations above the 2nd floor, please contact us for a quote.
- Delivery personnel may discard packaging; ensure packaging is retained as it is required for all returns.
Shipping Exclusions
Unfortunately, we cannot ship to military addresses, P.O. boxes, Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands.
Damages or Missing Parts
We encourage our customers to inspect all deliveries before accepting them. If the product is damaged, please refuse the delivery and contact us so that we can begin the replacement process. If any damages or missing parts are noticed after a shipment has already been accepted, please take photos of the packaging the shipment arrived in and any visible damage and email them to support@jennifertaylorhome.com with your order number in the subject line.